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CAFM+ Service Desk

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Our CAFM is backed by an in-house, 24/7 Service Desk who proactively own jobs all the way.

24/7 365 Service Desk

Our in-house, 24/7 UK based Service Desk is a fundamental part of the Elogs offering, ensuring we are on hand to help you 365 days a year.

Asset Management

Easily connect assets to industry or custom service specifications and share with users and engineers. Our app lets engineers see past service data, making repairs and maintenance smoother.

Supplier Performance Monitoring

Access live data anytime with our intuitive supplier performance traffic lights, which help identify gaps and drive improvements.

Planned Preventative Maintenance

The PPM planner gives you clear visibility of scheduled maintenance across your portfolio, with real-time job updates and comprehensive audit trails to keep everyone informed.

Facilities Services

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Ensures fabric maintenance requirements are managed efficiently, cost effectively, and to the highest quality.

33 Point Audit

We conduct quality audits to ensure our supply chain consistently meets high standards, achieves KPIs/SLAs, and maintains quality and compliance.

Approved Contractors

All contractors used by Elogs Facilities Services are approved and verified using Prosure360, ensuring correct qualifications and certificates are held before work is carried out.

24/7 365 Service Desk

Coupled with Elogs CAFM+ Service Desk, we offer a 24/7 365 day UK based Service Desk to help ensure all jobs can be handled quickly and efficiently.

Keeping it Simple

We provide a single monthly bill, and the option of individual invoices on a site-by-site basis, so that your accounting costs are significantly reduced.

Occupier Portal

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A cloud-based portal to make facilities management easier.

Improved Communication

Use the in app message board to communicate with tenants easily and effectively.

Track Issues

Enable tenants to track the progress of maintenance and fabric works.

Keys

Occupier Portal has a Keys feature that helps to ensure all building access keys contractors do not leave your site with an important key.

Single Interface System

Control building processes, such as visitor sign in/ out, documentation management and more, from one place.

Talk to a member of the Elogs team today

Book a demo with the Elogs team to see how our products can help you unlock your assets’ potential.

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Whistl is the UK’s leading logistics company, helping businesses effectively manage their eCommerce supply chain. From their origins in the postal sector, Whistl has now grown to become the leading logistics specialist in fulfilment, mail, and parcels.

Whistl’s mission is to grow by doing a great job, with can-do people working efficiently to deliver exceptional service to their customers. They are dedicated to providing customers with efficient processes and robust systems. Whistl have sites nationwide, from Glasgow to Paignton in the Southwest.

In this case study, we’ll delve into how Elogs CAFM+ Service Desk enhances visibility, simplifies auditing, and ensures effective planned preventative maintenance (PPM) activities for Whistl.

Read the full case study

Why did Whistl need a CAFM?

There are a number of reasons Whistl needed a CAFM system, starting with the fact that they have around 20+ sites, both small and large. Whistl needed a system that would manage PPM works, project works and building development works all from one place.

Previously, Whistl were relying on emails and older styles of communication; this meant that someone could send an e-mail, and it could get missed or dropped. Ultimately, they needed a system that would:

  • Drive Efficiency

  • Simplify Communication

  • Be a Single Source of Truth

What challenges did Whistl face before Elogs CAFM?

Before Elogs CAFM+ Service Desk, Whistl found it very time consuming to manage everything via email. Often, emails would get lost or pushed to the back of the queue. Whistl also found that they needed a better way to inform the sites of what was going on at any given time.

For example, if one of Whistl’s suppliers sent an email to a site (and not directly to Whistl), it made it more difficult to track and log jobs to keep everyone in the loop. In the past, suppliers, sites, and the facilities management team did not always have the same information.

Essentially, Whistl needed a CAFM system to keep everyone accountable and make sure everyone is aware of what is going on across the business.

  • If everything is on Elogs CAFM, it enhances visibility, it’s manageable and makes more sense all round.

    Samuel Urmston

    Regional Facilities Manager, Whistl

How has Elogs CAFM+ Service Desk helped Whistl?

  • Audit Trail

    One of the key purposes of getting Elogs CAFM was for the audit trail. Elogs CAFM provides an audit trail where everything is tracked and logged.

  • PPM

    Elogs CAFM PPM Planner helps Whistl to manage their annual preventative maintenance works which streamlines workflows and reduces administration time.

  • ESG

    Elogs CAFM helps Whistl work towards their ESG targets by logging jobs, organising PPM works, and storing critical building and site information.

Are you looking for similar solutions to Whistl?

Does your business want to improve auditing and cut administrative costs?

If you’re ready to transform your business for the better, invest in Elogs CAFM today!

How Whistl Streamlined Logistics-Based Challenges with Elogs CAFM+ Service Desk

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View our other Case studies below or learn more about our products

  • Read CEG's Story with Elogs
  • Read JLL's Story with Elogs Facilities Services
  • Learn more about Elogs CAFM+ Service Desk
  • Learn more about Elogs Facilities Services

Talk to a member of the Elogs team today

Book a demo
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